Privacy Policy

Last updated: April 2025

1. Introduction

HouseTech Group ("HouseTech," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (housetech-ch.com) or interact with our business as a B2B partner, OEM/ODM client, or prospective customer.

By using the HouseTech Group website or submitting inquiries, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

HouseTech Group may collect the following personal information through our website forms and business communications:

• Name, business email address, phone number, and company name provided through contact forms or inquiry submissions
• Inquiry details including product interests, quantities, target markets, and product specifications
• Communication records with the HouseTech sales and support teams
• Job application materials submitted through the HouseTech careers page

Non-Personal Information

HouseTech also automatically collects certain non-personal data when you visit our website:

• Browser type, operating system, device information, and IP address
• Pages visited on housetech-ch.com, time spent on site, and navigation patterns
• Referring website URL and search terms used to find HouseTech online
• Cookies and tracking data (see Section 6 for details)

3. How We Use Your Information

HouseTech Group uses the collected information for the following purposes:

• Inquiry Response: To respond to your product inquiries and provide requested HouseTech product information
• Quotation Processing: To process quotes and facilitate business transactions for kitchen appliances
• Order Fulfillment: To manage purchase orders, production schedules, and shipment arrangements for HouseTech products
• Service Improvement: To improve our website, products, and services based on visitor behavior and feedback
• Business Communications: To send relevant business updates, product announcements, and industry insights (with your consent)
• Legal Compliance: To comply with applicable laws, export regulations, and trade compliance requirements

4. Information Sharing

HouseTech Group does not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Trusted Service Providers: HouseTech shares data with trusted partners who assist in operating our business — including website hosting, email delivery, and CRM systems — under strict confidentiality agreements
• Shipping & Logistics Partners: Your company name, contact details, and order information may be shared with shipping carriers and customs brokers for order fulfillment purposes
• Legal Requirements: HouseTech may disclose information when required by applicable law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of HouseTech Group, customer information may be transferred as part of the business assets

5. Data Security

HouseTech Group implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmission on housetech-ch.com
• Access controls limiting employee access to customer data within HouseTech
• Regular security reviews of HouseTech's IT infrastructure and website
• Secure storage of business documents and communication records

Please note: no method of electronic transmission or storage is 100% secure. While HouseTech strives to protect your data, we cannot guarantee absolute security.

6. Cookies

HouseTech Group's website uses cookies to enhance user experience and analyze site traffic. Cookies are small data files stored on your device.

• Essential Cookies: Required for basic site functionality — these cannot be disabled
• Analytics Cookies: Help HouseTech understand how visitors interact with housetech-ch.com (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant content and track marketing campaign performance

You can control cookie preferences through your browser settings. Disabling cookies may affect some features of the HouseTech website.

7. Data Retention

HouseTech Group retains your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Business inquiry records are typically retained for 3 years. Order and transaction records are retained for 5 years per export documentation requirements.

8. Your Rights

You have the following rights regarding your personal information held by HouseTech Group:

• Access: Request a copy of the personal data HouseTech holds about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal retention obligations)
• Opt-out: Unsubscribe from HouseTech marketing communications at any time
• Portability: Request your data in a machine-readable format

To exercise any of these rights, contact HouseTech at privacy@housetech-ch.com. We will respond within 30 days.

9. International Data Transfers

HouseTech Group is headquartered in China. If you are located outside China, please note that your information may be transferred to and processed in China, where data protection laws may differ from those in your country. By submitting information to HouseTech, you consent to such transfer.

10. Children's Privacy

The HouseTech Group website is designed for B2B business purposes and is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, HouseTech will promptly delete the data.

11. Changes to This Policy

HouseTech Group may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

For questions about this Privacy Policy or HouseTech Group's data practices, please contact us:

• Email: privacy@housetech-ch.com
• Address: HouseTech Group, Zhongshan City, Guangdong Province, China
• Phone: Available upon request through our Contact page